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ПП Автотранзит
Carrier · profile

ПП Автотранзит

3.1 Overall rating
252 reviews
3,588 views
Rating aggregated from 252 reviews
🛂 Official registry data (DSBT)
ТОВ "ВОЛИНЬ ЕКСПРЕС"
EDRPOU: 42635157  ·  Licence: Наказом Укртрансбезпеки № 905 від 29.11.2018   Valid
Director: БОЛОТЮК СЕРГІЙ МИКОЛАЙОВИЧ
ПП "АВТОТРАНЗИТ"
EDRPOU: 31303838  ·  Licence: AE 422922 від 05.10.2012   Valid
Director: Бакал Сергій Васильович
ПП "ЛЕГЕНДА-ТРАНС"
EDRPOU: 25226604  ·  Licence: Наказом Укртрансбезпеки № 1170 від 16.07.2025   Valid
Director: ЛУЧКО ІГОР ВАСИЛЬОВИЧ
№ 01

Review Analysis

Passengers traveling with ПП Автотранзит encounter highly variable service quality across routes. Positive reviews highlight modern, comfortable buses equipped with power outlets, air conditioning, and responsive drivers who assist passengers. These journeys run smoothly with professional crews and reliable facilities. However, negative reviews depict serious operational failures: non-functional or locked toilets (especially in winter), WiFi that doesn't work despite advertising, unprofessional drivers ranging from rude to exploitative, poor communication about delays, and undisclosed transfers to older, lower-comfort vehicles mid-journey. The company's reputation suffers from extreme inconsistency rather than systematic failure. High-performing routes feature exemplary service; others suffer from infrastructure breakdowns and staff misconduct. Common complaints include inadequate bathroom stops on 30+ hour journeys, email notifications of delays when passengers need immediate phone contact, and vehicles advertised as non-stop that include transfers. Disabled passengers report being refused assistance or charged for it. Toilet facilities represent a recurring crisis point, frequently frozen in winter or disabled without notice. Pricing receives mixed commentary—some passengers consider it excellent value, others view it as poor given service delivery failures.

Pros

  • Modern, comfortable buses with power outlets at every seat and functioning air conditioning
  • Polite, professional drivers who actively assist passengers with luggage and provide helpful information
  • Competitive pricing relative to service amenities on successfully-operated routes
  • Frequent bathroom stops and clean facilities on well-managed routes
  • Border crossings efficiently expedited on some high-profile corridors

Cons

  • Toilets frequently non-functional, locked, or frozen in winter despite being prominently advertised
  • WiFi promised but rarely functional across the journey, even when listed as included
  • Unprofessional staff behavior ranging from rudeness and verbal abuse to extortion and harassment of disabled passengers
  • Poor communication about delays and schedule changes; email-only notifications instead of urgent phone alerts
  • Undisclosed mid-journey transfers to older, uncomfortable vehicles without advance warning despite direct booking claims

Highlights

  • Primary routes connect Ukraine to Poland (Kyiv, Kraków, Gdynia, Wrocław, Warsaw, Szczecin)
  • Service quality bifurcates sharply between routes—passengers experience either premium professional service or severe operational failures with no middle ground
  • Long-haul journeys exceeding 30 hours particularly vulnerable to facility failures, staff misconduct, and inadequate rest stops
  • Modern fleet investment contradicted by inconsistent maintenance and operational execution across different crews
Analysis is based on 41+ reviews from various sources.

Carrier fleet

19 licence plates we have on record for ПП Автотранзит.

  • 0388 on record
  • AC5641HK on record
  • AC7997AB on record
  • LKR75838 on record
  • BC3782TH on record
  • LKR70320 on record

Plates are compiled from border-crossing data and public sources; the list may be incomplete.

Licensed international routes

6 officially registered international bus routes operated by ПП Автотранзит in the autobus.gov.ua registry.

5 / 6

Source: the State register of international routes, autobus.gov.ua.

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№ 02

Customer Reviews

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