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KLR Bus
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KLR Bus

3.7 Overall rating
1,971 review
6,812 views
Rating aggregated from 1,971 reviews
🛂 Official registry data (DSBT)
ТОВ "ЛЮКС-РЕЙЗЕН БІС"
EDRPOU: 42759248  ·  Licence: Наказом Укртрансбезпеки № 452 від 12.11.2019   Valid
Director: Лебідь Олена Степанівна
ТОВ "БУС АЙ ТРЕВЕЛ"
EDRPOU: 45341367  ·  Licence: Наказом Укртрансбезпеки № 50 від 02.02.2024   Valid
Director: Плясов Микита Сергійович
КОВАЛЬЧУК СЕРГІЙ ВІКТОРОВИЧ
EDRPOU: 2832805853  ·  Licence: Наказом Укртрансбезпеки № 848 від 30.10.2018   Valid
Director: Ковальчук Сергій Вікторович
ГРАНАТ ВІКТОР ПАВЛОВИЧ
EDRPOU: 2910313472  ·  Licence: Наказом Укртрансбезпеки № 919 від 06.12.2018   Valid
Director: Гранат Віктор Павлович
ПП "КЛР"
EDRPOU: 41409803  ·  Licence: Наказом Укртрансбезпеки № 138 від 12.03.2021   Valid
Director: Хоркавий Василь Іванович
№ 01

Review Analysis

KLR Bus presents a deeply polarized passenger experience. Positive reviews consistently praise modern, clean buses with comfortable seating, complimentary water service, and professional drivers who create a smooth journey. Many passengers report on-time arrivals and appreciate the extensive international route network. However, operational reliability is severely compromised by systemic failures: last-minute booking cancellations without refunds or explanation, missed scheduled stops affecting urgent passenger needs, and extensive delays at borders and checkpoints. Staff professionalism varies dramatically—some drivers receive high praise for attentiveness and courtesy, while others are criticized for rudeness and inflexibility. Advertised amenities (WiFi, services) frequently fail to materialize, and communication breakdowns between booking staff and drivers create persistent confusion about routes, stops, and timings. Luggage policies lack consistent enforcement, and short-stop schedules (5-10 minutes) frustrate time-conscious travelers. While the fleet meets modern comfort standards, trust is damaged by booking reliability failures, information accuracy problems, and occasional vehicle maintenance issues. Overall performance depends heavily on individual route assignment and driver rather than institutional consistency.

Pros

  • Clean, modern vehicles with comfortable seating and spacious interiors
  • Complimentary water and refreshments during long journeys
  • Professional, courteous drivers on well-performing routes
  • Reliable on-time arrivals when departures proceed as scheduled
  • Extensive international route coverage across Ukraine and Central/Western Europe

Cons

  • Last-minute booking cancellations and ticket disappearances without notice or refunds
  • Highly inconsistent staff professionalism—some drivers commended, others criticized as rude and inflexible
  • Advertised services (WiFi, AC, toilets) frequently unavailable or non-functional
  • Significant delays at borders and checkpoints, plus frequent missed or skipped scheduled stops
  • Poor communication about schedule changes, actual routes, and stop locations between operators and drivers

Highlights

  • Operates extensive Ukraine-to-Europe cross-border routes with unpredictable performance by individual journey
  • Driver quality variation suggests inconsistent hiring and training standards across the fleet
  • Service reliability inversely correlates with route complexity and border-crossing frequency
Analysis is based on 50+ reviews from various sources.

Carrier fleet

70 licence plates we have on record for KLR Bus.

  • BC 3407 PA seen 19.10.2025
  • BX 1407 HM seen 09.10.2025
  • BX 2648 HH seen 09.08.2025
  • BX 1633 IA seen 28.06.2025
  • 1135 on record
  • 1221 on record
  • 2026 on record
  • 2607 on record
  • 4022 on record
  • 4147 on record
  • 465GS on record
  • 5554 on record
  • 5813 on record
  • 7926 on record
  • 9324 on record
  • BX4145MH on record
  • BX4678HI on record
  • BX5306HK on record
  • BX5817HE on record
  • EE on record
  • EL3HE89 on record
  • VS5977 on record
  • WGM0046W on record
  • WGM617 on record
  • WGM7305M on record

Plates are compiled from border-crossing data and public sources; the list may be incomplete.

Licensed international routes

5 officially registered international bus routes operated by KLR Bus in the autobus.gov.ua registry.

Source: the State register of international routes, autobus.gov.ua.

How long did the bus wait at the border?

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№ 02

Rating Details

Staff
100%
Vehicle
100%
Price
100%
Timeliness
100%
Cleanliness
50%
Wi-Fi
50%
№ 03

Customer Reviews

Iryna Fomenko

Hanover → Charkiw
03.06.2026
Vehicle: Staff: Price:

2.06. їхала вперше перевізником LKR. І була приємно вражена сервісом. Зручні сидіння, чистота у салоні, ввічливі водії. Чай, кава, вода. Дуже швидко пройшли кордон. Не було жодних затримок. Всім Советую

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Іна

Одесса → Мюнхен
27.03.2026
Vehicle: Staff: Price:

Перевізник дуже сподобався. Все необхідно в автобусі було, працюючий вай фай, зручні сидіння, працюючий туалет. Водії ввічливі і чуйні

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