Passengers report highly polarized experiences with My Way. The company offers generally comfortable vehicles with good amenities including air conditioning and quality seating, and professional drivers who are frequently praised for politeness and reliability. Booking confirmations arrive through convenient Viber notifications. However, serious operational failures significantly damage the carrier's reputation. Multiple passengers describe being abandoned at border crossings and transit stops despite completing document checks, forcing expensive alternate travel arrangements. Delays ranging from 2 to 6 hours occur frequently, often without advance notification—in one case directly causing a missed flight. On-board facilities consistently disappoint, with toilets frequently non-functional or closed, forcing unscheduled stops at gas stations that extend journey times. Communication gaps persist regarding route changes and boarding location shifts. Some passengers report overpricing compared to competitors on identical routes. Overcrowding and inadequate luggage storage create additional stress during peak service times. Service quality appears highly inconsistent across trips, with strong performer reviews existing alongside severe operational failures. The company shows promise when operations proceed smoothly, but systematic issues with passenger accountability and communication undermine overall reliability.
1 licence plates we have on record for Компания My Way.
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