Passengers report consistently poor experiences with this carrier across all service dimensions. Vehicles are frequently in disrepair, overcrowded beyond capacity, and lack basic comfort amenities—no air conditioning, toilets, WiFi, or phone chargers. The on-board environment is cramped and stifling. Staff interactions are hostile, with dispatchers described as rude, yelling, and hanging up on customers. Timeliness is severely compromised, with documented delays from 30 minutes to over seven hours, often without advance notice. International passengers report missing flights after extreme delays. A pervasive pattern emerges: the carrier books multiple routes then cancels most at the last minute, leaving passengers stranded. Refund promises are repeatedly broken—money is either never returned or arrives weeks late. Customer service fails systematically: booking errors go uncorrected, contact numbers are wrong or unanswered, cancellations receive no SMS or email notification. The only counterpoint is one long-term customer reporting two years of reliable service, but this single positive account is overwhelmed by complaints from dozens of recent travelers describing broken promises, canceled trips, unresponsive staff, and uncomfortable conditions.
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