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СУЛТАН ТРАВЕЛ

4.7 Overall rating
1 review
875 views
№ 01

Review Analysis

SULTAN TRAVEL receives polarized feedback reflecting inconsistent service delivery. Most positive reviews highlight professional, courteous drivers excelling at passenger assistance—particularly during border crossings—and describe buses as comfortable with adequate amenities. Some routes deliberately use premium paid highways to improve journey times and show attention to route optimization.

However, systemic operational issues damage overall satisfaction. Onboard toilets are absent despite ticket prices, a widespread complaint for longer journeys. Air conditioning reliability varies. A notable subset encountered unprofessional driver conduct: smoking inside cabins despite objections, playing audio content loudly, and aggressive behavior during border procedures.

Schedule reliability is inconsistent. While many journeys run on time, others experienced severe delays—including 10-hour postponements—often triggered by mid-journey vehicle breakdowns. The company offers no compensation for disruptions. Communication is another weak point: drivers skip scheduled stops without warning, fail to announce stops in advance, and do not proactively notify passengers of cancellations or delays. Price perception splits sharply: passengers with smooth journeys find value acceptable; those experiencing failures consider pricing unreasonable given the service gaps.

Pros

  • Drivers are polite, professional, and genuinely helpful with passengers and luggage during border crossings
  • Comfortable vehicle quality and amenities on operational routes
  • Some routes use premium paid highways (A4) to improve journey speed and reliability
  • Border crossing assistance; staff helps with documentation and luggage handling
  • Competitive pricing when service runs as intended

Cons

  • No onboard toilet despite premium ticket prices, causing discomfort on longer routes
  • Unreliable air conditioning across fleet
  • Vehicle breakdowns mid-journey with no passenger compensation offered
  • Poor communication: skipped scheduled stops without notice, no advance stop announcements, unprompted trip cancellations
  • Unprofessional driver behavior reported: smoking in cabin, playing loud content, arguments with authorities

Highlights

  • Routes primarily connect Ukraine to Polish cities (Krakow, Katowice, Warsaw area); border crossing adds unpredictable time variance
  • Night travel requires patience; border queues and vehicle breakdowns most impact late-evening journeys
  • Some drivers proactively manage efficient border crossing points despite adding paid highway tolls
Analysis is based on 27+ reviews from various sources.

Carrier fleet

4 licence plates we have on record for СУЛТАН ТРАВЕЛ.

  • KR1U877 on record

Plates are compiled from border-crossing data and public sources; the list may be incomplete.

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№ 02

Rating Details

Staff
100%
Vehicle
100%
Price
80%
Timeliness
100%
Cleanliness
100%
Wi-Fi
80%
№ 03

Customer Reviews

Максим

Череівці → Катовіце
14.07.2026
Vehicle: Staff: Price:

Їхали 13.07.2026 року Чернівці-Катовіце дуже добре і скоро доїхали тільки на 30 хв.затрималися по розкладу прибуття 21-30 а приїхали 22-00 уважні шофера,ввічливі,Їхали по платному автобану А4 (більшість перевізників економлять) і вибрали кордон де найменше автобусів.Дякую власнику і водіям.

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