Passenger experience with this carrier is overwhelmingly negative. Most reviews describe aggressive and abusive driver behavior, including physical intimidation and verbal abuse. A persistent pattern emerges of route substitution and cancellations—passengers are transferred to different buses or redirected to other carriers without advance notice, contradicting booking promises. The company appears to operate partly as a ride aggregator, with drivers claiming they no longer service certain routes. Multiple passengers report cancellations without notice or refund, leaving them stranded at stations across borders. Dispatch staff are described as dishonest, confirming stops and routes that don't actually exist. Vehicle quality ratings are consistently poor on substitute services. However, one positive review demonstrates the carrier is capable of good service: proactive weather-delay communication, flexible customer options, friendly staff, and clean, comfortable buses with a loyalty program. This suggests systemic issues with reliability and honesty rather than inherent service quality problems.
Be the first to leave a review!
