Passengers report highly inconsistent experiences with this carrier, ranging from attentive professional service to deeply troubling operational failures. On successful routes, the service is praised for polite, calm drivers and reasonably fast travel times. However, the overwhelming majority of reviews describe severe mechanical failures, with buses breaking down mid-journey and passengers left to find their own transportation without compensation or refunds. Vehicle condition is a critical issue: buses are described as deteriorated, often lacking functional air conditioning—a serious problem on summer routes where temperatures exceed 30°C. Safety concerns emerge repeatedly, with missing seatbelts and worn tires documented. A significant pattern of hidden baggage fees appears: drivers demand unexpected charges not disclosed in booking information, creating friction at boarding. Staff professionalism varies dramatically; while some drivers are courteous, others are described as rude and argumentative. Operational reliability is undermined by last-minute cancellations and poor communication from dispatchers. Passengers consistently report difficulty obtaining refunds for failed trips.
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