The carrier demonstrates significant operational and customer service failures across multiple dimensions. Passengers consistently report route management problems, including incomplete routes, unintended destinations, and diversions that extend journey times dramatically—with reports of 48-hour journeys for single trips. Payment handling emerges as a particularly critical issue, with multiple customers unable to recover disputed funds despite carrier claims of refund processing within stated timeframes. Dispatcher and driver communications prove unreliable, with staff providing contradictory information about cargo status, route changes, and service disruptions, often with minimal advance notice. The carrier's handling of cargo and passenger logistics indicates systemic coordination failures across multiple international routes. A sole positive review from 2020 highlights affordability and EU service coverage, suggesting earlier reliability. However, recent complaints spanning 2023-2026 reveal significant service deterioration, with customers reporting being misled about destinations, experiencing unexplained delays, facing unresolved refunds, and losing packages altogether.
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