Passengers report a severely deteriorated travel experience across virtually all dimensions. Vehicles are decrepit, with seats positioned uncomfortably close together, limited legroom, and broken fixtures throughout. Cleanliness is a critical failure point—buses contain accumulated trash, food debris, and in extreme cases, human waste—requiring passengers to wash belongings after trips. On-board amenities are either non-existent or non-functional: air conditioning either doesn't work or is operated at extremes regardless of passenger comfort, toilets are broken or deliberately locked during journeys, and WiFi and charging ports are absent.
Staff professionalism is severely compromised. Drivers frequently display rudeness and aggression, shouting at passengers—particularly children—and dismissing legitimate requests about temperature, toilet access, or seat assignments. Operational reliability is undermined by systematic overbooking, with multiple tickets sold for the same seat, leading to chaotic boarding and disputes. Communication failures are endemic: cancellations occur without notice, transfers are not disclosed at purchase, and delays are neither announced nor explained.
A small minority of reviews acknowledge competent drivers and acceptable trips, suggesting inconsistency rather than systematic failure. However, the overwhelming majority of passengers describe the service as unfit for intercity transport. While ticket prices are low, the combination of vehicle degradation, staff hostility, and operational chaos makes value exceptionally poor.
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