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Passengers report a fundamentally unreliable service plagued by chronic scheduling failures and staff misconduct. The most severe complaints center on buses failing to arrive as scheduled—wait times of 1+ hours are routine, and many routes operate well below contracted hours or miss entire time windows, particularly on weekends. When vehicles do arrive, drivers frequently refuse to stop at designated stations, even with clear passenger signals. Staff conduct ranges from dismissive to outright dangerous: reports document aggressive treatment of minors, elderly passengers trapped in closing doors (triggering medical emergencies), and drivers ejecting passengers over minor disputes. Vehicle maintenance is severely inadequate, with repeated complaints about broken suspension causing pain during travel, excessive air freshener odor, smoking inside cabins, and no working ventilation or on-board comfort amenities. The company appears to systematically operate below service commitments—contracted bus counts and operating hours are not met—while pricing remains unchanged at 10 hryvnia per ride.