Passengers report experiencing systematic operational failures across all dimensions of the I-Travels service. Vehicles are consistently described as aged and poorly maintained, with broken-down buses featuring non-functional air conditioning, WiFi, and toilets. Cleanliness standards are poor, with widespread complaints of dirty interiors and unusable facilities. Staff interactions are marked by rudeness, aggression, and dismissiveness from drivers and support personnel, with little regard for passenger concerns or requests.
Timeliness is a critical failure point. Passengers encounter chronic delays ranging from 30 minutes to several hours, with last-minute schedule changes often communicated only hours before departure—or not at all. Frequent undisclosed route changes and multiple transfers extend journey times considerably, forcing passengers to make unplanned detours and carry luggage between stations. The company routinely cancels trips or changes pickup locations without adequate notification.
The price-to-quality ratio is severely poor. Passengers pay substantial fares for substandard service and degraded vehicles. Overbooking is common, forcing customers to stand throughout entire overnight journeys despite holding seat reservations. Refund policies are problematic, with cancelled trips resulting in partial refunds or payment disputes. Overall, I-Travels delivers an unreliable, uncomfortable, and unprofessional travel experience that fails to meet basic standards of service quality and passenger care.
Be the first to leave a review!
