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ФОП Козлова С.О.

2.2 Overall rating
54 reviews
1,710 views
Rating aggregated from 54 reviews
🛂 Official registry data (DSBT)
ТОВ "ЛАНА БУС"
EDRPOU: 46155089  ·  Licence: Наказом Укртрансбезпеки № 609 від 20.03.2026   Valid
Director: КОЗЛОВА СВІТЛАНА ОЛЕГІВНА
КОЗЛОВА СВІТЛАНА ОЛЕГІВНА
EDRPOU: 2749024545  ·  Licence: Наказом Укртрансбезпеки № 242 від 14.07.2020   Valid
Director: КОЗЛОВА СВІТЛАНА ОЛЕГІВНА
№ 01

Review Analysis

ФОП Козлова operates Bulgaria–Ukraine long-haul routes with severely inconsistent service. While occasional reviews praise professional drivers and working amenities like WiFi and complimentary beverages, the overwhelming majority report critical failures: non-functional air conditioning in summer heat, broken toilets, and mechanical breakdowns. Delays routinely exceed 1–6 hours without passenger notification. Cancellations occur with minimal warning; vehicles are substituted undisclosed (passengers expecting a full-size coach receive a minibus). Promised amenities—WiFi, outlets, working toilets—regularly malfunction. Customer service is unresponsive; dispatchers frequently ignore calls and messages, leaving passengers without support or explanation. Passengers report overcrowding, uncomfortable seating, and missed stops due to lack of announcements. A small minority describe smooth trips with attentive staff, but operational volatility dominates the experience. Many explicitly warn others against booking with this carrier.

Pros

  • Some drivers exceptionally professional and courteous
  • WiFi and Starlink working on certain trips
  • Competitive fares compared to alternative carriers
  • Free tea and coffee service
  • Modern Mercedes and Neoplan coaches on select runs

Cons

  • Chronic 1–6+ hour delays with zero communication
  • Frequent mechanical failures (AC, toilets, engines)
  • Trip cancellations with minimal advance notice
  • Undisclosed vehicle substitutions
  • Non-functional promised amenities
  • Unresponsive customer service and dispatchers
  • Overcrowding and overbooking
  • No stop announcements; passengers miss destinations
  • Discriminatory behavior reported

Highlights

  • Primarily Bulgaria–Ukraine routes (Varna/Burgas–Odesa, Sofia–Kyiv)
  • Summer 2025 shows marked operational crisis; winter reviews comparatively better
  • 15–26+ hour journeys with multiple border crossings
  • Unpredictable fleet composition; vehicle swaps without notice
Analysis is based on 50+ reviews from various sources.

Carrier fleet

2 licence plates we have on record for ФОП Козлова С.О..

  • BH7906TB on record
  • HH4701AK on record

Plates are compiled from border-crossing data and public sources; the list may be incomplete.

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№ 02

Rating Details

Staff
20%
Vehicle
20%
Price
60%
Timeliness
20%
Cleanliness
60%
Wi-Fi
0%
№ 03

Customer Reviews

Лена

Несебр → Вена
07.07.2026
Vehicle: Staff: Price:

Заказала поездку из Несебра в Варну 7 июля 2026 в 14.30. Прождала на какой-то трассе в куче говна, ТК нет у них остановки. Приехал водитель с опозданием в 20 минут, диспетчер не отвечает, связи нет с ними. Водитель сказал что у меня русский говор и мне нужно отсесть от него подальше из-за этого. Это что за херь? Я гражданка Норвегии. Начал мне хамить. У вас дискриминация по говору?

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