Express Bus

Express Bus offers long-distance service on international routes but passengers report significant quality inconsistencies. While one traveler praised the service and staff professionalism, the majority describe deteriorated vehicles with dirty interiors, damaged fixtures, and climate-control failures being common complaints. On-board comfort is compromised by non-reclining seats; although USB and power outlets are available on some vehicles, they are frequently insufficient or ineffective. Punctuality is a major issue—journeys that should take 18–20 hours routinely extend to 24–26+ hours due to mechanical breakdowns, inefficient routing through longer paths, and frequent unscheduled driver stops. Customer-facing staff, including drivers and dispatchers, are frequently described as rude, unprofessional, and dismissive, with some reports of abusive behavior. Passengers consistently report that ticket prices do not reflect the poor service and comfort levels experienced, particularly on long international journeys to Turkey and Russia.